This really is just like every other management trend. They take something that can have a positive impact and then try to apply it in all the wrong places without investing in making it work.
AI can really help with a lot of mundane tasks that everyone dreads doing. And it can really help at finding information in an ocean of docs and pages. But… you have to invest in training people jow to use it, building the internal tools to make it effective, and in getting the garbage out of your existing docs.
It can also be used for coding of course, but the ecosystem needed to do that well requires even more investment in basics.
The fact that tech writers who know how to work with and document for AI aren’t being hired by the bundle tells you how wrong soo many companies are about their approach.
Bonus points, if used well, AI doesn’t have to be obscenely expensive. At least until they start charging what it actually costs.
This really is just like every other management trend. They take something that can have a positive impact and then try to apply it in all the wrong places without investing in making it work. AI can really help with a lot of mundane tasks that everyone dreads doing. And it can really help at finding information in an ocean of docs and pages. But… you have to invest in training people jow to use it, building the internal tools to make it effective, and in getting the garbage out of your existing docs. It can also be used for coding of course, but the ecosystem needed to do that well requires even more investment in basics. The fact that tech writers who know how to work with and document for AI aren’t being hired by the bundle tells you how wrong soo many companies are about their approach. Bonus points, if used well, AI doesn’t have to be obscenely expensive. At least until they start charging what it actually costs.
That sounds like when a company I used to work for first found out about Agile…
And like every company that hears about agile these days.